Guidelines for Difficult Conversations

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Description

A difficult conversation is a discussion between or among individuals that has the potential to lead to conflict or highly negative emotional reactions. In child welfare settings, difficult conversations may involve (a) delivering bad news, for example a decision to continue an emergency out-of-home placement or to terminate parental rights (b) confronting parents, foster parents, attorneys or other professionals with information and perspectives with which they are likely to disagree or confronting the unacceptable behavior of peers, supervisors, managers or other professionals (c) engaging in dialogue regarding controversial subjects or decisions. The guidelines below may also prove useful in resolving internal conflicts within or between units or in discussions of differences between and among caseworkers, supervisors and managers.

Length (hours)

3

Prerequisite

None

Audience

Social Workers, Supervisors, Area Administrators

Dates and Locations

 
Everett
External Registration Required
Classroom
September 25, 2018 - 9:00am - 12:00pm
Trainers:
Sandra Surface, Coach, Alliance for Child Welfare Excellence
Location:
Everett DCYF Office 840 N. Broadway Building A Suite 340 Everett WA 98201, 104 Map
Lynnwood
External Registration Required
Classroom
February 6, 2019 - 9:00am - 12:00pm
Trainers:
Theresa Burton, MSW, Coach, Alliance for Child Welfare Excellence
Location:
Lynnwood DCYF Office 20311 52nd Ave W STE 201 Lynnwood WA 98036-9712, Large Conference Room, 2nd floor Map
Lynnwood
External Registration Required
Classroom
February 6, 2019 - 9:00am - 12:00pm
Trainers:
Theresa Burton, MSW, Coach, Alliance for Child Welfare Excellence
Location:
Lynnwood DCYF Office 20311 52nd Ave W STE 201 Lynnwood WA 98036-9712, Large Conference Room, floor 2 Map
Lynnwood
External Registration Required
Classroom
April 3, 2019 - 9:00am - 12:00pm
Trainers:
Theresa Burton, MSW, Coach, Alliance for Child Welfare Excellence
Location:
Lynnwood DCYF Office 20311 52nd Ave W STE 201 Lynnwood WA 98036-9712, Large Conference Room, 2nd floor Map
Seattle
External Registration Required
Classroom
September 18, 2018 - 9:00am - 12:00pm
Trainers:
Marivel Rojas, MSW, LICSW, Coach, Alliance for Child Welfare ExcellenceSandra Surface, Coach, Alliance for Child Welfare Excellence
Location:
Seattle, King West DCYF Office 100 West Harrison STE 100 Seattle WA 98119-4116, Space Needle Room, 1st Floor Map
Vancouver
External Registration Required
Classroom
November 14, 2018 - 9:00am - 12:00pm
Trainers:
Lisa Sinnett, MAC, Coach
Location:
Vancouver DCYF Office 907 Harney St Vancouver WA 98666-8809, Clark Room Map

Registration Instructions

In the LMS, search for the course by typing (or copying) the full course name below. Click the Scheduled Classes button. Select the class that is best for you and follow the LMS registration instructions.
DCYF Alliance Guidelines for Difficult Conversations

Tribal Workers, CWTAP Students, and new CA hires who don't have LMS access: Please register using this form http://alliancecatalog.org/course-registration-cwtap-students-tribal-workers-and-new-workers-without-lms-access