Guidelines for Difficult Conversations

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A difficult conversation is a discussion between or among individuals that has the potential to lead to conflict or highly negative emotional reactions. In child welfare settings, difficult conversations may involve (a) delivering bad news, for example a decision to continue an emergency out-of-home placement or to terminate parental rights (b) confronting parents, foster parents, attorneys or other professionals with information and perspectives with which they are likely to disagree or confronting the unacceptable behavior of peers, supervisors, managers or other professionals (c) engaging in dialogue regarding controversial subjects or decisions. The guidelines below may also prove useful in resolving internal conflicts within or between units or in discussions of differences between and among caseworkers, supervisors and managers.

Length (hours)





Social Workers, Supervisors, Area Administrators

Dates and Locations

Walla Walla
External Registration Required
January 11, 2018 - 9:00am - 12:00pm
Michelle Cutlip, MSW, Coach, Alliance for Child Welfare Excellence
Walla Walla DCFS Office 206 West Poplar Walla Walla WA 99362-2829 Map

Registration Instructions

DSHS CA Workforce: Please register directly in the LMS:

Maestro Course Code: 110516

Tribal Members, CWTAP Students, and new CA hires who don’t have LMS access: Please register using this form